Q: What type of alerts can I set up?
- Set a reminder for any recurring activity
- Set a reminder for each dose of each medication
- Set a reminder for several meds at the same time
- Set a refill reminder for each medication
- Set reminders for 1-time appointments
- Set birthday and anniversary alerts as annual repeats
Q: How is my personal health data protected online?
A: All data is password protected and encrypted. We use 128-bit SSL data encryption, which is the same level of protection used by online banks. Rest assured, your privacy is fully protected.
Q: Is my profile and data accessible to anyone else?
A: No. You “own” all of your healthcare information and manage your own profile. No one has access but you.
Q: Can I let my pharmacist or someone else help me set things up correctly?
A: Absolutely. Use our Contact Us form and provide detailed information on your problem. We will respond as quickly as possible with answers and suggestions. We want this system to work well for all subscribers.
Q: Can I get assistance from OnCellRx® personnel if I have questions about scheduling or anything?
A: Absolutely, use our Contact Us form and provide detailed information on your problem. We will respond as quickly as possible with answers and suggestions. We want this system to work well for all subscribers.
Q: If I decide to cancel my subscription, what happens to my online profile data?
A: During the Cancel process you will have the opportunity to delete all data. If you choose to do nothing, the data will still be password protected. In order to regain access to previously entered data, you will need to purchase a new subscription to reactivate your account.
Q: If I cancel, will I get a refund for the unused part of my subscription?
A: In order to keep our subscription costs low, we offer 3 subscription plans to fit most users’ needs. You can upgrade your plan at any time, but unfortunately, we cannot give refunds for unused time.